Help
E-mail is the only support channel — no phone line, no live chat. A first message containing the four details below usually gets a real answer instead of a question back.
Put this in the first e-mail
- 01
The Device ID: the AA:BB:CC:DD:EE:FF line the app shows on its start screen and under Settings → Device.
- 02
The device: Android phone, Android TV box, Google TV, plus the model if you know it.
- 03
How the playlist was added — uploaded file, playlist URL or Xtream login.
- 04
What you expected and what happened instead: one channel or all of them, always or only at certain hours.
The fastest fix for playback problems
The app carries a stream info overlay under Settings → Playback. Switch it on, start the channel that fails and photograph the screen. Video and audio codec, bitrate, buffer and dropped frames are all on it, and that single picture usually identifies the problem with no further questions.
Attach the screenshot. Never send us the username and password of your provider — we do not need them.